If you're trying to cancel your ABCmouse 2 subscription through the Apple App Store but don't see it listed under your subscriptions, this article can help. We'll walk you through how to check if you're signed into the correct Apple ID, how to find a receipt to confirm your subscription method, and what to do if you subscribed through the ABCmouse 2 website instead. Follow the steps below to figure out where your subscription is managed and how to cancel it.
Check the Correct Account
Your ABCmouse 2 subscription may be linked to a different Apple ID or Google account than the one you are currently signed into. Many families use multiple Apple IDs across different devices, so it’s important to check all accounts that may have been used for the subscription. Recommend following the steps to confirm:
- Apple App Store: Open the Settings app on your device > Tap your name > Tap Subscriptions and check if ABCmouse appears.
- Google Play Store: Open the Google Play app > Tap your profile icon > Tap Payments & Subscriptions> Tap Subscriptions and look for ABCmouse.
Additionally, check all Apple or Google devices in your household, as a family member may have used a different Apple ID to purchase the subscription.
Review Your Receipt
- If another Apple ID you own appears on the receipt, sign in to that Apple ID and follow the cancellation steps. The same goes for Google Play.
- If you can’t find a receipt from Apple or Google Play, the subscription may have been purchased through another company. Check your bank or credit card statement to identify the billing source. If ABCmouse 2 manages your subscription, you will need to cancel it directly through ABCmouse 2.
Verify Your Payment Method
If your subscription does not appear in the app store, it may have been purchased directly through ABCmouse 2 or another payment provider (such as PayPal or another third-party). To check:
- Sign in to the Parent Section of ABCmouse 2.
- Navigate to My Account Settings.
- Check for billing details to see if ABCmouse 2 is managing your subscription directly.
If ABCmouse manages your subscription, you can cancel or update your payment method from the Parent Section.
Contact the App Store or ABCmouse Support
If you believe you were billed through Apple or Google but do not see the subscription, we recommend reaching out to their support:
- Apple Support: Apple Subscription Management
- Google Support: Google Play Help
If you still need assistance, our support team is happy to help. Don't hesitate to get in touch with us with details about your payment method and any transaction receipts you have.