ABCmouse 2.0 Password Reset Issues

We are actively investigating ABCmouse 2.0 password issues, as detailed below, that have been reported by some of our subscribers

• Description: Some users have reported that after experiencing log-in errors, they tried to reset their password, but the password reset tool was not working properly for them and they did not receive a password reset email. 
  
  
• Status: In most instances, there are non-technical reasons for ABCmouse 2.0 users experiencing these password issues: trying to reset the password in the wrong place, needing to restore a purchase made in an App Store, attempting to log in to ABCmouse 2.0 on the web instead of the app (see below for details). We are, however, actively working to see if there are any technical factors contributing to these issues. We will update this page if we have any new information.
  
  
• Recommendations & Tips: 

• • Password Reset: Some customers who previously had trouble have been able to reset their ABCmouse 2.0 passwords here.
    
    
  • Restore Your App Store Purchase: If you purchased your ABCmouse 2.0 subscription through the Apple App Store or Google Play Store but are unable to access your account on a device, you may need to restore your purchase on that device.

• • App Login, Not Web: After you change your password for ABCmouse 2.0 on the web, you should be logging in to the program via the mobile app, not the website. 
    
    
  • ABCmouse vs. ABCmouse 2.0: The original ABCmouse program and our new ABCmouse 2.0 program are distinct programs; if you try to log in to the ABCmouse website or app with your ABCmouse 2.0 credentials, you will not be able to log in. The password resets for ABCmouse and ABCmouse 2.0 are also different: If you try to reset your ABCmouse 2.0 password from the original ABCmouse Password Reset tool, it will not detect your account and won't send you a password reset email.

If you’ve encountered similar problems or have more insights, please don’t hesitate to reach out to us. Again, we will update this page when we have resolved this issue.