Power cycling your modem, router, and device can help fix connectivity issues and improve ABCmouse 2.0 performance. This article explains how to properly restart your internet equipment and device to ensure a stable connection and reduce loading or buffering problems
To perform a power cycle, follow these steps:
- Power off the device you’re using to access ABCmouse 2.0.
- Power off the modem and router; but skip this step if you’re using cellular data on a mobile device.
- Unplug your equipment (device, modem, and router) from the power source, if applicable.
- Wait a few minutes, and then power back up and try ABCmouse 2.0 again.