Experiencing buffering, connection errors, or freezing while using ABCmouse 2.0? This article provides step-by-step troubleshooting to resolve these stability issues. Recommendations include fully closing the app, performing a power cycle of your device and network equipment, checking and improving your internet connection, testing other applications for similar issues, ensuring both app and system software are up to date, and reinstalling the ABCmouse 2.0 app if necessary. Following these steps can enhance your ABCmouse 2.0 experience.
If you are experiencing any of these issues, we recommend following the steps below in order.
- Stuck on the Welcome screen
- Stuck on a blank white/beige/yellow/blue screen
- A generic app load error
- Buffering
- Connection errors
- Freezing videos/games
- Poor video/game quality
In between steps, try using ABCmouse 2.0 again to see if your issue has been resolved. If you don’t notice an improvement, try moving on to the next step.
You can select each step below for specific instructions on your device.
- Fully close the app: Start by fully exiting ABCmouse 2.0 (and all other apps or programs running in the background), and then try opening app again.
- Perform a power cycle: Turn off your device (and your modem and router, if applicable). Wait a few minutes, and then power back up.
- Check your connection: Run a speed test on your device and compare your results with our recommendation of 16.0 Mbps for patented AI technology.
- Improve your connection: If the speeds fall short of our recommendations, there are steps you can take to help improve your connection.
- Test other apps or programs on your device: If you notice similar issues, it may be due to poor connectivity. Contact your internet service provider for more information on how to improve your connection.
- Check for app and system updates: To check for ABCmouse 2.0 updates, visit your device’s app store. To check for system updates, visit your device’s Settings menu.
- Uninstall/reinstall app: On select devices, you can uninstall and reinstall the ABCmouse 2.0 app to help alleviate any streaming issues.