Need to cancel your ABCmouse 2.0 subscription? If you signed up via an in-app purchase or in the Google Play Store or Apple App Store, your subscription is not managed by Age of Learning and you must follow the cancellation steps from those app stores.
See the following bullets for different billing scenarios that will require different cancellation steps:
- If you signed up for your ABCmouse membership directly on our website using a credit card or PayPal and have been billed directly by us, please click here for those cancellation steps.
- If you access ABCmouse 2 with credentials for an active ABCmouse account, you need to cancel your ABCmouse account, not ABCmouse 2.
Keep in mind that deleting the app does not cancel your subscription, and your access continues until the end of the billing period that you prepaid.
Follow the correct process to avoid unwanted charges.
Google Play Store (Android)
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Open the Google Play app.
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At the top right, tap the profile icon.
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Tap Payments & subscriptions > Subscriptions.
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Tap the ABCmouse 2.0 subscription.
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Tap Cancel.
For more information, please visit the Google Play Support page:
App Store (iOS/iPhone/iPad)
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Go to Settings app > [your name] > iTunes & App Store.
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Tap your Apple ID at the top of the screen.
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Tap View Apple ID. You might need to sign in or use Touch/Face ID.
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Tap Subscriptions and select ABCmouse 2.0.
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Tap Cancel Subscription and confirm.
For more information, please visit the Apple Support page:
It’s important to note the following:
- Please note that we cannot access the Google Play Store or the App Store for you to resolve the issues you are experiencing with those services. This is your responsibility.
- After canceling your subscription, you will be able to use ABCmouse 2.0 for the remaining days that you paid for.
- When your subscription expires, it will not be renewed. You can opt back in at any time.
- Canceling your subscription will not retroactively refund any subscription payments, and previously charged subscription fees cannot be prorated based on the cancellation date.
- Deleting the app and/or your account does not cancel your subscription. If you have any issues with your subscription, please submit a request.